Troubleshooting

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13 articles in this collection
Written by Neena Newberry

Completing my Sign Up form

I have entered text into the sign up form but I can't complete it or am getting kicked out
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Written by Neena Newberry
Updated over a week ago

Saving or marking something "done"

I don't see "Done", "Save", or "Next" when I am adding text or answering a question. I am losing my text.
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Written by Neena Newberry
Updated over a week ago

Tapping "Go" doesn't allow me to advance

I can't enter or save text, close a text box, or advance when I tap "Go" on my mobile device keyboard
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Written by Neena Newberry
Updated over a week ago

Audio issues when I play videos

I can't hear audio for any of the videos
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Written by Neena Newberry
Updated over a week ago

How to clear my New Lens app data and cache on Android

I need to clear my cache to clear any stored log-in information
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Written by Neena Newberry
Updated over a week ago

What can I find in the Help Center?

Find answers to FAQs in the Help Center
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Written by Neena Newberry
Updated over a week ago

How can I clear my cache? (Edge browser)

How can I clear my cache in the Edge browser?
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Written by Neena Newberry
Updated over a week ago

How can I clear my cache? (Chrome browser)

How can I clear my cache in the Chrome browser?
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Written by Neena Newberry
Updated over a week ago

I can't log in

I can't log in with my credentials
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Written by Neena Newberry
Updated over a week ago

Password issues

I forgot my password, need to reset it, or am getting an error message that my password is incorrect. What should I do?
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Written by Neena Newberry
Updated over a week ago

My profile

How do I edit my profile?
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Written by Neena Newberry
Updated over a week ago

Taking screenshots of issues

How can I take a screenshot to show you the issue on my device?
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Written by Neena Newberry
Updated over a week ago

Technical support

How can I get technical support?
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Written by Neena Newberry
Updated over a week ago