Follow these steps:

  1.  Open Chrome.
  2. Type in the New Lens URL:
  3. From the tool bar, select 'Chrome.'
  4. Click on "clear browsing data."
  5. Under the 'Basic' tab, Make sure that "Clear cookies and other site data" and "Cached images and files" have check marks in the boxes. (Browsing history doesn't have to be selected). Make sure the time frame says 4 weeks.
  6. Click on "Clear data."
  7. Go back to the open New Lens window.
  8. Log in with existing credentials.
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